Time Frame: Items must be received back to our store (warehouse) no later than 30 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping back a return. Items discounted 30% or more will not be accepted as returns.
RETURNS ARE PROCESSED ON WEDNESDAY AND FRIDAY. PLEASE ALLOW TIME FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED
Refund Type: Store credit will be issued to the customer account. Credit is valid for one year from issue date. PLEASE be sure to have an account created on our site to make the credit process quick and easy! Please click here to create one: https://www.crippledcrowmercantile.com be sure to activate your account. The credit will be applied and will only show if your account is activated.
TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see your store credit highlighted in green. You will need to click the credit that is highlighted and enter the amount of credit you want to apply to your cart. It will create a code for you to copy and paste and enter in the "Gift Card of Discount Code" Box at checkout before purchase. If taxes apply, you will be charged for taxes and shipping.
Overview: returns sent in that do NOT meet the above criteria are subject to a 20% restocking fee OR subject to invoicing you to be shipped back to you. Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return. The Catch: Items must be returned in their ORIGINAL CONDITION. They MUST NOT BE ALTERED IN ANY WAY and must be in resalable condition. This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc. **Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. This means you CANNOT use the shoe box as the main shipping container, please place shoe box inside of a separate box or bag.** NO RETURNS ON SWIMWEAR. All sales are final. Shipping charges are non-refundable on most orders. Some exceptions do apply and are refunded at our discretion. All sales are final on the "Kelsey" Reign Lashes. If the item(s) returned are unable to be resold in their returned condition, you will be subject to a 20% restocking fee OR we reserve the right to send the items back to you. THE EXCEPTIONS: ITEMS IN THE "CLEARANCE" SECTION, ANYTHING DISCOUNTED, SCARVES, BELTS, SOCKS, HAIR ACCESSORIES, EARRINGS AND UNDERGARMENTS (BANDEAUS, BRALETTES, CAMIS, ETC) ARE FINAL AND CANNOT BE RETURNED. **Shoes returned using the shoebox as a shipping container are not permitted AND WILL BE SHIPPED BACK TO YOU.** Defective Items: if you believe you received a defective item you must notify us by Facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions. Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 4 days of receiving your order. Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return.
If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process. If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger.